The Verizon Class Action Lawsuit of 2024 revolves around allegations that Verizon engaged in deceptive advertising practices regarding its wireless service plans.
The crux of the lawsuit is that Verizon did not transparently disclose mandatory administrative charges in their advertised rates, leading customers to believe that their monthly plans were more affordable than they were. As a result, Verizon customers were charged higher fees than expected, prompting the lawsuit and subsequent $100 million settlement.
Details of the Settlement
In November 2023, Verizon reached a settlement agreement with the plaintiffs, setting up a $100 million fund to be distributed among eligible customers. This settlement is intended to compensate customers who were charged the disputed administrative fees between January 1, 2016, and November 8, 2023.
Eligibility and Claim Process
To be eligible for a share of the settlement, customers must meet specific criteria. Eligible individuals include current or former Verizon customers residing in the United States who had postpaid wireless or data plans during the specified period.
Eligible customers can submit a claim by following these steps:
- Visit the Settlement Website: Go to the official Verizon Administrative Charge Settlement portal.
- Download the Claim Form: Find and download the application form available on the website.
- Fill Out the Form: Provide necessary information such as your name, contact details, and relevant account information.
- Attach Required Documents: Submit any required documents along with the completed form.
- Submit the Application: Send the application either by mail or online before the specified deadline.
Once the application is submitted, you will receive confirmation and further instructions regarding the settlement process.
Settlement Payment Dates and Amounts
The settlement payment amounts vary depending on how long a customer was charged the disputed fees. Each eligible individual can receive up to $100, with the total payout consisting of two components:
- Base Payment: A flat $15 for everyone who submits a valid claim.
- Monthly Service Bonus: An additional $1 for each month the customer was charged the administrative fee, up to a maximum of $85.
The overall settlement fund of $100 million will be divided among all approved claims. If a large number of customers participate, individual payments may be smaller. The longer a customer was subjected to the administrative fees, the higher their potential payout, capped at $85.
Important Dates to Remember
The settlement agreement was reached in November 2023. Customers should submit their claim forms before the specified deadline, which will be detailed on the settlement website. It is crucial to stay informed about the progress of the settlement and provide any additional information or attend hearings if required.
The Legal Basis of the Lawsuit
The lawsuit against Verizon was initiated in New Jersey, alleging that Verizon’s advertising practices violated consumer protection laws and advertising regulations. Laws such as the Federal Trade Commission Act prohibit deceptive or misleading advertising.
The plaintiffs argued that Verizon’s failure to disclose mandatory administrative charges in their advertised rates constituted a material omission, which influenced consumers’ decisions.
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Impact of the Lawsuit on Verizon Customers
The Verizon Class Action Lawsuit has significant implications for customers misled by the company’s advertising practices.
By not including mandatory administrative charges in the advertised rates, Verizon created a false impression of affordability, leading customers to choose plans that were more expensive than anticipated. The $100 million settlement aims to rectify this issue and compensate affected customers.